Crews and Agents

Adding Crews

Segment your Agents into Crews, so the customer is always able to access the right person from your team.

Anya
Updated 3 months ago by Anya

Adding Agents to Crews

Invite your Agents to Crews in just a few steps.

Anya
Updated 3 months ago by Anya

Default and Round Robin Conversation Assignments

This article explains the different Conversation Assignments you can set up for your Crews.

Anya
Updated 3 months ago by Anya

Agents Page

SuperAdmins and Admins can view and edit the information associated with each Agent on the Agents Page. Navigating the Agents Page. To get to the Agents Page: Click on the Settings icon in the bottom…

Anya
Updated 3 months ago by Anya

Contact