Crews and Agents

Adding Crews

Segment your Agents into Crews, so the customer is always able to access the right person from your team.

Anya
Updated 1 week ago by Anya

Adding Agents to Crews

Invite your Agents to Crews in just a few steps.

Anya
Updated 3 weeks ago by Anya

Default and Round Robin Conversation Assignments

This article explains the different Conversation Assignments you can set up for your Crews.

Anya
Updated 3 weeks ago by Anya

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