Crews and Agents

Default and Round Robin Conversation Assignments

In the Advanced Settings section when adding or editing a Crew , you can choose between a Default or a Round Robin Conversation Assignment. These options determine whether an "Agent Needed" request i…

Anya
Updated 1 day ago by Anya

Adding Crews

Segment your Agents into Crews, so the customer is always able to access the right person.

Anya
Updated 1 day ago by Anya

Adding Agents to Crews

Invite Agents to Crews with just a few steps.

Anya
Updated 3 months ago by Anya

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