1. Adding a Crew

Anya Updated by Anya

This video explains how to set up Crews which you can use to segment your Agents into specific teams so they can better assist customers.

Additional Resources:
  • Written instructions for adding Crews can be found here.
  • See more information about Default and Round Robin Conversation Assignments here.

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Adding Agents

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Introduction: Crews and Agents

2. Adding Agents

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