Agent Notifications

Anya Updated by Anya

Notifications for TABLE can be sent to Agents through email, browser notifications, or mobile push notifications.

Email Notifications

Agents receive email notifications when:

  • Any missed messages are sent (messages sent in a Conversation when the Agent is not directly looking at their TABLE account)
  • They are added, assigned, or invited to a Conversation
  • An Appointment has been booked with them

Agents will receive an instant email notification for their first missed message within a Conversation. To avoid separate emails for every single missed message, subsequent unseen messages will be included in one grouped email notification which gets sent 2 minutes after the last missed message.

Browser Notifications

Agents can enable browser notifications to receive alerts when:

  • A Crew is requested (the Agent Needed status is triggered with Default Conversation Assignments)
  • An Agent is added, assigned, or invited to a Conversation
  • An Appointment has been made with the Agent
  • Any missed messages that are sent to the Agent

For these notifications to be sent successfully, Agents must have TABLE currently open in a browser. The browser must be unfocused (i.e. The Agent is not looking directly at the TABLE tab) at the time that the action occurred that would trigger the notification.

When enabled, browser notifications are sent immediately. If using the Round Robin Conversation Assignment, additional notifications will be sent 1, 5, 10, and 30 minutes after the additional notification if the assigned Agent has not yet entered the Conversation.

See our tips and troubleshooting for browser notifications here.

Mobile Push Notifications

With our mobile apps, Agents can allow TABLE push notifications to receive alerts when:

  • A Crew is requested (Agent Needed status is triggered with Default Conversation Assignments)
  • An Agent is added, assigned, or invited to a Conversation
  • Any missed messages are sent to the Agent

Push notifications are sent immediately.

If using the Round Robin Conversation Assignment, additional notifications will be sent 30 seconds, 1 minute, 2 minutes, and 5 minutes after the immediate notification if the assigned Agent has not yet entered the Conversation.

If using the Default Conversation Assignment, after the immediate "Agent Needed" notification, additional notifications are sent at the set STBO and Overdue times if no Agent from that Crew has joined the Conversation.

For more information on STBO and Overdue settings, see Step 8 of this article

To ensure push notifications are working correctly, make sure you do not have your TABLE account open elsewhere on other devices and browsers.

See your device's instruction manual for allowing app notifications, but some tips and troubleshooting for push notifications can be found here.

How did we do?

Notification Tips and Troubleshooting

Contact