Scheduling an Experience

Anya Updated by Anya

If you'd like an Experience to only run during specific days and/or hours, you can use the Schedule tab to set time ranges in which the Experience should be active. If a customer accesses this Experience during the time range, they will see this Experience as normal. If they try to access it outside of the set time range, they will instead access an alternate, fallback Experience that you have selected.

This feature is especially helpful if your Agents are not available 24/7 and you have an Experience with Add Service steps. In this case, you can schedule your Experience for times when your Agents are available to answer requests. Outside of those hours, your fallback Experience might have Book Appointment steps instead of the Add Service.

To schedule an Experience, follow the steps below.

  1. Click on the "Schedule" tab within the Experiences Manager.
  2. Ensure the timezone is correct. If you'd like to change it, use the dropdown to select the preferred time zone. Note that you can type the name of the time zone you're looking for in the field for an easier search.
  3. Click the "+Add more" button
  4. Use the checkboxes to select the days then add the time range using the dropdown.
Use the "+Add more" button to add different time ranges for different days of the week.
  1. Use the "Off Hours Experience Fallback" dropdown to select the Experience that you'd like to run when it is outside of the time you set.
  2. Click "Save" to successfully schedule the Experience.
Click the X to the right of the "End Time" field to delete the time range in that row.

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